DoubleTree by Hilton

Home & Away App

Background

So You Always Feel at Home

Several years ago, DoubleTree Hotels first approached ISL to redesign Home & Away, their app that serves as the ultimate concierge for business travelers staying at DoubleTree properties.

After a successful deployment of their new app, we were reenlisted to redesign and relaunch the next iteration of the app — keeping recent iOS updates in mind. After a round of design research and user testing, we completely overhauled the application with added functionality and a greatly improved user experience; all while keeping true to the vision of making people feel at home, no matter where in the world they are staying.

Project Type
iPad App
Platform
iOS
In The Beginning

Our first version of DoubleTree’s Home&Away app was created during the skeuomorphic era, making it extremely image heavy — over 300mb. We also knew that the map, the app’s primary and highest trafficked feature, needed to be simplified.

Home & Away 2.0

The New Interface

The new interface’s primary focus is the map itself, with a sliding favorites bar along that allows users to easily find specific brands/stores based on their location. In order to ensure that users get the most out of their in-app experience, a one-time interface hint pops up to guide the user through their first interactions in the app. They can tap the bubble to be walked through the action, or perform the action on their own to get rid of the cue.

"We are so excited to finally launch this. You guys did an amazing job with the app — it's so slick!!!" Natalie Miro, Senior Manager